Cancellation policy

Return policy for Myestique

Status: 06/03/2024

At Myestique, we strive to ensure that you are satisfied with your jewelry purchase. However, if for any reason you are not satisfied with your purchase, we offer the following return policy:

Right of return: you have the right to cancel your order and return the goods within 14 days of receipt of the goods without giving any reason. The statutory right of withdrawal allows you to try on the items you have purchased and check whether they meet your expectations.

Return conditions: The returned products must be in their original condition and show no signs of wear or damage. Please return the returned items in their original packaging or comparable packaging.

Return procedure: To request a return, please contact our customer service at Info@Myestique.de. We will inform you of the necessary steps for the return.

Refund: Once we have received and inspected your returned items, we will refund you the full purchase price. Refunds are usually issued within 7 working days of receipt of the returned goods.

Hygienic aspects: Please note that for hygienic reasons, opened or worn jewelry that shows clear signs of use cannot be returned. This is to protect the health and hygiene of our customers.

Please contact us: If you have any questions about the returns policy or the return of products, please do not hesitate to contact us. Please contact us at Info@Myestique.de.

Cancellation policy for Myestique

You have the right to withdraw from this contract within 14 days of receipt of the goods without giving any reason.

Withdrawal period: The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

Consequences of withdrawal: If you withdraw from this contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day on which we receive notification of your withdrawal from this contract.

Contact: If you have any questions about the withdrawal policy or exercising your right of withdrawal, please do not hesitate to contact us. Please contact us at Info@Myestique.de.

Please note that our return and withdrawal policy may be updated from time to time. This version was last revised on 06/03/2024. We encourage you to check our website and this policy regularly for updates.

Your satisfaction is important to us, and we are here to help you with any questions or concerns you may have. Please note that per our policy, you will be responsible for the cost of returning the products, and we will not refund shipping costs unless the product is defective or damaged.

If you require further assistance or would like information on our policy, please do not hesitate to contact our dedicated customer service team online at Info@Myestique.de. Thank you for being part of the Myestique community.